Classroom Helpline is responsible for 375 classrooms on campus. It takes a lot of effort to meet the expectations of the faculty, staff, and students who use the rooms on a daily basis. While our department has many full time staff members, a large portion of that work is performed by our student employees. On top of a full time class schedule, our students typically work 15-25 hours a week providing on-site technical support in classrooms.

One of their main duties is providing training for the technology in their specific classrooms. Instructors can call 292-4357 (4-HELP) to schedule technician appointments Monday – Thursday from 7am – 10pm and Fridays from 7am – 5pm. Our students also respond to incidents that require immediate attention while a class is in session. This requires a great deal of troubleshooting knowledge as well as a strong customer service foundation. They are also responsible for delivering equipment such as LCD projectors and DVD players to classrooms across campus.

Our students are always willing to go the extra mile to help our customers. James Kramer, a Classroom Helpline student employee for the past 3 years, was selected as the runner-up recipient for the Office of the CIO Barbara A. Glenn Student Scholarship. He received a $250 scholarship award for his exemplary performance. We are very proud of James and all his hard work.

The student employees represent our department well and we are thrilled to have them as part of our team. Many times their work goes unnoticed, but they are the backbone of many of our services. Thank you to all the student employees across the Office of the CIO and the university.